Digital Services Act Statement

• Legal entity: Aura Live, Inc., a Delaware corporation.
• Registered address: 1209 Orange Street, Wilmington, DE 19801, USA.
• Service provided: an online platform consisting of mobile apps and websites that host live video streams, short-form posts, messaging, party-stream sessions, and related social features.

Member-State authorities, the European Commission, and the European Board for Digital Services may contact Aura directly about DSA matters using the channels below. We accept communications in English.

• Email: dsa@auralive.tv
• Postal address: DSA Contact, Aura Live, Inc., 1209 Orange Street, Wilmington, DE 19801, USA.
• Working languages: English.

Recipients of the service — users, creators, and anyone whose rights are affected by our service — can contact us directly using the channels below. In-app, use the Report action on any content, profile, stream, or message.

• Email: dsa@auralive.tv
• Safety / child-safety reports: safety@auralive.tv
• Copyright: /copyright
• Working languages: English.

Because Aura does not have an establishment in the European Union, we have designated a legal representative in the Union pursuant to Article 13 DSA:

• [Legal Representative Name]
• [Registered address in EU Member State]
• Email: aura@[representative-domain]
• Working languages: English.

Placeholder. Aura must engage an Article 13 representative (for example, VeraSafe, EDPO, or DPO Consulting) and populate this block with their details before marketing to EU users. The representative can be held liable for non-compliance alongside Aura.

Aura is only for people aged 18 and older and we do not knowingly allow minors on the Platform. If a minor does reach our Community Guidelines, this plain-language summary is intended to be readable:

• If you are under 18, you are not allowed to use Aura. If someone asks you to appear on a livestream, do not agree. Tell a trusted adult if someone pressures you.
• You can report anything that makes you uncomfortable by tapping the person's picture and choosing Report, or by asking an adult to email safety@auralive.tv.
• Never share your address, phone number, ID, or the name of your school on Aura.
• No one may buy or sell sex on Aura. No one may show private parts of their body on Aura. If you see this, report it.
• You can block a user at any time, and you can delete your account at any time from Settings.

The complete rules are in our Terms of Service and Community Guidelines.

Aura moderates content through a combination of automated systems, human review, and user reports.

• Automated detection is used for known child-sexual-abuse material (hash matching), nudity and sexual content, terrorism and violent extremism, spam patterns, fraud signals, and gift-abuse anomalies. Automated actions are reviewed by a human before permanent consequences for a creator account, except where immediate action is legally required.
• Human review handles contextual judgments, appeals, escalations, and safety investigations. Our Trust & Safety team covers English and expands language coverage as we add market presence.
• User reports are the primary signal for content that automation cannot catch reliably — harassment, context-dependent hate speech, scams, impersonation, and privacy violations.

Anyone — a user or a non-user — can submit a notice to Aura that content on the Platform is illegal. Use any of:

• The Report action inside the mobile or web app.
• Email dsa@auralive.tv with a description of the content, a URL or handle, and the legal basis for the claim that the content is illegal.
• For copyright specifically, use the Copyright Policy.

When we receive a complete notice we will acknowledge it, review it, decide on action, and inform the notifier of the outcome. We act in a timely, diligent, non-arbitrary, and objective manner.

When we remove content, disable access to it, restrict its visibility, demote it in feeds, suspend or terminate an account, restrict monetization, or refuse a report, we provide the affected party with a statement of reasons that includes:

• What action was taken and how long it lasts.
• The facts that led to the decision.
• Whether the decision was made using automated tools, and if applicable where human review intervened.
• The legal basis or the specific Term, Community Guideline, or Creator Term that was cited.
• The right to appeal under our internal complaints process (Section 9) and the right to seek out-of-court dispute settlement (Section 10).

Statements of reasons for content removed under an EU legal basis are also submitted to the European Commission's DSA Transparency Database.

If you believe we made a moderation decision in error, you have six (6) months from the decision to appeal through our internal complaints-handling system. Send your appeal to appeals@auralive.tv with the date and time of the original action, your account handle, and any facts or documents we should consider.

Appeals are decided by a human reviewer who was not involved in the original decision. We aim to respond within 14 business days, and we will notify you of the result together with the reasoning. Appeals are free of charge.

If our internal appeal does not resolve your complaint to your satisfaction, you may submit the dispute to a certified DSA out-of-court dispute-settlement body of your choice. A list of certified bodies is maintained by the European Commission. We will engage with certified bodies in good faith and abide by their decisions where the regulation so provides.

This option does not affect your right to bring proceedings before a competent court.

Notices from entities designated as Trusted Flaggers by the Digital Services Coordinator of a Member State are given priority handling. Trusted Flaggers should send notices to dsa@auralive.tv and identify their Trusted-Flagger status in the subject line.

We may suspend, for a reasonable period and after prior warning, the provision of our service to recipients who frequently post manifestly illegal content, and the processing of notices or complaints from users who frequently submit manifestly unfounded notices or complaints. We assess each case in light of the facts and circumstances and communicate our reasons.

Aura is restricted to adults aged 18 or older. We do not present advertisements based on profiling using personal data of recipients we know with reasonable certainty to be minors.

If we discover an account is operated by a minor, we disable the account and delete the data, except where retention is required by law. See the Community Guidelines and Privacy Policy for more on minor protection.

Aura publishes its average monthly active recipients in the European Union at least every six months, consistent with the Commission's guidance. The figure is computed as the average of unique logged-in users and unique unauthenticated visitors in the EU over the reporting period, de-duplicated where technically feasible.

• Reporting period: October 1, 2025 – March 31, 2026.
• Average monthly active recipients in the EU: [to be published once reliable measurement is in place].
• Methodology: derived from server-side analytics and authenticated-user country assignment; IP-based approximation where the user has not provided a country.

Placeholder. Aura should wire country-attribution into analytics and publish a real figure each semester. Under 45 M keeps the service outside the VLOP designation.

Aura publishes an annual transparency report covering:

• Orders received from Member-State authorities to act against illegal content or to provide information, broken down by type and Member State, and median response time.
• Notices submitted under the mechanism in Section 7, broken down by category of illegal content, action taken, and whether the notifier was a user or a Trusted Flagger.
• Own-initiative moderation actions and the tools used.
• Number of complaints received under Section 9, the outcome (upheld, reversed), and median time-to-decision.
• Number of disputes submitted to out-of-court bodies and the outcomes.
• Number of suspensions under Section 12 and their basis.
• Information on the use of automated tools for content moderation, including indicative accuracy and error rates.
• Headcount and language coverage of our moderation team, plus training and support resources.

Reports are published on this page with a dedicated section per reporting period, starting with calendar year 2026.

Aura does not currently run a third-party advertising marketplace on the Platform, and we do not present advertising based on profiling using special categories of personal data. If we introduce advertising, we will publish an advertising repository consistent with Article 39 DSA and update this statement.

We update this statement as our operations change and as new guidance is published by the European Commission or the European Board for Digital Services. The “Last updated” date at the top reflects the current version.