Terms of Service

You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is higher, to use the Platform. Creator activities (including going live, receiving gifts, and cashing out) carry the same age floor. By creating an account you represent and warrant that you meet these requirements.

You may not use the Platform if you are located in, or a resident or national of, a country subject to comprehensive U.S. trade sanctions, if you are on the U.S. Department of the Treasury's Specially Designated Nationals list or any equivalent list, or if applicable law otherwise prohibits your access.

You are responsible for everything that happens under your account, including all content, messages, streams, purchases, and gifts. Keep your credentials confidential, use a strong password, and tell us immediately if you believe your account has been compromised (email safety@auralive.tv). One account per person. Do not share, sell, or transfer your account.

Aura is a live-streaming platform with virtual gifting, party streams, pay-per-minute video calls, short-form posts, direct messaging, a gems-based economy, and related social features. We may add, change, or remove features at any time. Some features (for example, creator payouts) require additional agreements — see Section 8 and the Creator & Livestreaming Terms.

We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Platform for your personal, non-commercial use, subject to these Terms. All other rights are reserved by Aura.

You keep ownership of the content you post, stream, or otherwise make available on the Platform (“User Content”). To run the Platform and promote it, you grant Aura a worldwide, non-exclusive, royalty-free, fully sublicensable, perpetual (or, where law requires, for the longest period permitted) license to host, store, transmit, display, reproduce, modify (for example, resize or transcode for delivery), create derivative works for the purpose of operating and promoting the Platform (for example, highlight reels, previews, and social-media clips that credit you), perform, and distribute your User Content on and through the Platform and the products of our affiliates.

We may use de-identified and aggregated data derived from your use of the Platform to improve our services, including training machine-learning models used for moderation, ranking, search, and safety. We do not sell your personal information. See our Privacy Policy for more.

You represent that you have all rights necessary to grant this license, and that your User Content does not infringe or violate anyone else's rights, including intellectual-property, privacy, and publicity rights.

This license survives for any User Content that we have already shared with, or made available to, other users before it was deleted, and for back-up copies retained under our normal backup schedule.

You must follow the Community Guidelines. In addition, you agree not to:

• Post or stream content that is illegal, violent, sexually explicit, exploitative of minors, harassing, hateful, or deceptive.
• Impersonate another person or misrepresent your affiliation with a person or organization.
• Infringe someone else's copyright, trademark, patent, trade secret, or other right.
• Use the Platform to distribute malware, run phishing schemes, or commit any kind of fraud.
• Scrape, crawl, or otherwise harvest data from the Platform except as expressly permitted by us in writing.
• Reverse engineer, decompile, or disassemble any part of the Platform, or attempt to derive source code from it, except where that restriction is forbidden by law.
• Interfere with the Platform's operation — including automated traffic, denial-of-service attempts, bot-driven viewing, viewer inflation, and circumvention of rate limits or safety checks.
• Record, republish, or re-stream another user's livestream, message, photo, or video without their consent, except as explicitly allowed by a feature (for example, sharing a public post through Aura's share sheet).
• Pass off pre-recorded content as a live broadcast.
• Solicit payments, tips, or private transactions outside Aura's payment systems to circumvent our payout and tax infrastructure, or direct users to external services for monetization of content that was produced on the Platform.
• Use the Platform in any way that violates applicable law or the rules of a third-party service on which the app runs (for example, Apple App Store or Google Play rules).

Aura uses a two-sided virtual economy. Tokens are what users purchase (with real money, through Stripe) and spend on the Platform — for example, to send gifts to creators, unlock premium media, or pay for video calls. Gems are what creators earn when users spend tokens on their content, and are what can eventually be cashed out for real money under our Creator & Livestreaming Terms. Tokens and gems are defined at a fixed internal conversion rate; rates, gift prices, and cashout minimums may change from time to time.

• Tokens and gems are a limited, revocable license to use Platform features — not property, not deposits, and not currency. They have no real-world cash value to the purchaser. Once purchased, tokens are non-refundable and cannot be exchanged back for money by the user who bought them.
• Gifts are final. When you send a gift, the tokens are spent and the gift is delivered to the creator's account as gems. Gift sends cannot be reversed by the sender at will. We may refund a clearly failed transaction at our discretion.
• Non-transferable. Tokens and gems are tied to your account. You may not sell, trade, or transfer them to any other user or a third party outside Aura. Any attempt to do so voids the balance and may trigger termination.
• Expiration. We may set reasonable expiration schedules for unused tokens or promotional balances, with notice before they expire.
• Forfeiture. Tokens and gems are forfeited if we terminate your account for a violation of these Terms, fraud, payout abuse, chargeback abuse, or if law requires us to freeze the balance. Pending gem balances acquired through fraudulent or manipulated activity (for example, self-gifting, viewer-bot networks, or chargeback-tainted gifts) may be reversed or clawed back.
• No gambling. The Platform is not a game of chance. Gift-race leaderboards, tier promotions, and similar mechanics determine social status and sometimes rewards but do not pay out cash prizes.

Purchases are handled by our payment processor and may also be subject to the rules of the app store through which the app is distributed. Where the law requires, consumer refund rights (for example, a 14-day EU withdrawal right for digital services) apply in addition to the rules above.

Creators who earn gems and request cashouts are subject to additional rules in our Creator & Livestreaming Terms, which govern identity verification, tax forms, creator exclusivity, payout thresholds, fee schedules, and fraud clawback. By going live, receiving gifts, or requesting a payout you agree to those terms in addition to these general Terms.

If you use the Platform through an app store (Apple App Store, Google Play), you must also comply with that store's terms. Nothing in these Terms overrides rights the app store gives you against us or against itself. Payments and subscriptions purchased through the app store are processed and refunded by that store under its rules; payments on our website are processed by our card processor and are governed by Section 7.

The Platform, including its software, design, graphics, logos, and trademarks, is owned by Aura or its licensors and is protected by intellectual-property law. Except for the limited license in Section 4, these Terms do not grant you any right in the Platform or in Aura's trademarks.

We respect intellectual property. If you believe content on the Platform infringes your copyright, send a notice consistent with the U.S. Digital Millennium Copyright Act (DMCA) to copyright@auralive.tv. Repeat infringers may have their accounts terminated.

We may, without notice, remove content, restrict features, suspend, or terminate accounts when we believe, in our reasonable judgment, that a user has violated these Terms, our Community Guidelines, or applicable law, or when needed to protect users or the Platform. In severe cases — including child safety, imminent harm, illegal content, and financial fraud — action is immediate and may be permanent. Where an action is due to a mistake you can appeal by contacting appeals@auralive.tv.

You can delete your account at any time from the app settings or by emailing privacy@auralive.tv. Deletion is permanent: your User Content, messages, follow relationships, and unspent tokens and gems are removed or anonymized after wind-down. Some records are retained for legal, tax, and safety reasons (see the Privacy Policy). You cannot delete your account while a creator payout is pending or a safety investigation is open; resolve the outstanding matter first.

Your obligations under these Terms that by their nature should survive — including Sections 5 (content license), 7 (virtual items), 13–17 (disclaimers, indemnification, liability, arbitration) — do so.

The Platform is provided “as is” and “as available”, without warranties of any kind, express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components, that content will be accurate or reliable, or that you will earn any particular amount as a creator. To the extent the law allows, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

You agree to defend, indemnify, and hold harmless Aura, its affiliates, and their officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to (a) your User Content, (b) your use of the Platform, (c) your violation of these Terms or applicable law, or (d) your infringement of another person's rights. We may assume exclusive defense and control of any matter otherwise subject to indemnification, in which case you will cooperate with our defense.

To the maximum extent the law allows, Aura and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, whether based on warranty, contract, tort (including negligence), or any other legal theory, arising out of or in connection with the Platform, even if we have been advised of the possibility of such damages.

Our total liability for all claims arising out of or relating to the Platform or these Terms will not exceed the greater of (a) the amount you paid Aura in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100). Some jurisdictions do not allow certain limitations, and these limits apply only to the extent permitted.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply. For disputes not subject to arbitration under Section 17, the state and federal courts located in New Castle County, Delaware have exclusive jurisdiction, and you consent to personal jurisdiction in those courts.

Please read this Section carefully — it affects your legal rights, including your right to bring a lawsuit in court.

You and Aura agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform (each, a “Dispute”), except for disputes about intellectual-property rights or claims for injunctive or equitable relief, will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and judgment on the award may be entered in any court of competent jurisdiction. The arbitration will take place in New Castle County, Delaware unless you and Aura agree otherwise or the rules require a different location, and may be conducted in writing, by phone, or in person.

Class and representative actions are not permitted. You and Aura agree that each of us may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in a class, collective, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class-action waiver is found to be unenforceable, the rest of this Section 17 is void.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice to legal@auralive.tv within 30 days of the date you first accept these Terms. Your notice must include your name, handle, and a statement that you opt out of arbitration.

We may update these Terms. If changes are material, we will notify you in-app, by email, or through a prominent notice. The “Last updated” date at the top reflects the current version. Continued use after the effective date means you accept the updated Terms.

These Terms, together with any policies incorporated by reference, constitute the entire agreement between you and Aura regarding the Platform. If a provision is held unenforceable, the rest remain in effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Notices to you may be provided by in-app message, email, or posting on the Platform; notices to Aura must be sent to legal@auralive.tv.